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The Top 1%: Your Catalyst for Business Transformation
At Hugo, we set rigorous standards: a college degree, native English proficiency, and proven work experience are the baseline requirements for every employee.
The outcome? An exceptionally passionate and high-performing workforce.
3 years average work experience + domain expertise across 650+ fields
120 hours of workflow-specific training
100% dedication to your company account only
+ all onboarding, ongoing management, and training covered by Hugo
We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.
Jason T.
Director, Global Supplier Diversity
Everyone on my Hugo team could have successfully interviewed for our team in Brooklyn. That is important to me. We’re getting top-tier talent without the big city price tag.
Chris M.
Chief Operating Officer
The Hugo team is always flexible with process changes and commits 100% to making every interaction the best our clients have ever had on a daily basis.
Sarah B.
Director of Client Experience
Finding the perfect talent match: An award-winning process
Finding the top 1% of talent requires screening beyond aptitude. Our 8-step process is designed to find the perfect match for your needs, whatever they may be.
We invest heavily in our employer brand– competitive pay, comprehensive benefits, robust professional development, and a thriving company culture that empowers our people to excel.
Step #2
Raw Aptitude Assessment
We screen for academic rigor. To apply candidates must have a minimum 3.5 GPA or above. Eligible candidates then complete a Psychometric Assessment to measure rapid + logical problem solving, critical, numeric & diagrammatic reasoning, and vocabulary + comprehension.
Step #3
Psychographic Assessment (Culture Fit)
We conduct live video interviews to measure all the "soft skills" that make for a successful pairing: Emotional intelligence, self awareness, character, motivation, temperament, team orientation, and communication.
Step #4
Writing Sample
As a final skills assessment, we request a writing sample prompted by a practical case study adapted from previous workflow materials. This step measures reading + comprehension, attention to detail + quality of writing, empathy, brand voice. This crucial step ensures that both you and your customers have a great experience.
Step #5
Hugo Academy
Successful candidates undergo an identity & background check then begin and intensive 6-week training program.
- Phase 1: Central, workflow agnostic training
- Phase 2: Client- / workflow-specific training
At the end of Hugo Academy, our certified experts are ready to deliver exceptional service.
Step #6
Placement with company & ongoing support
We seamlessly integrate your new Hugo team into your organization and conduct regular check-ins to ensure a smooth transition and ongoing success.
Step #7
Ongoing Training & Development
Our employees participate in targeted development programs that equip them with the precise skills needed to excel in their roles. This commitment to ongoing growth ensures that your Hugo team is always at the forefront of their field, delivering cutting-edge solutions to drive your success.
Step #8
Life After Hugo: Global Success Stories
Hugo alumni are thriving across the globe. Our talented community are pursuing higher education at top universities and making an impact at leading companies including Bloomberg, Barclays, and KPMG.
Proven Performers, Tailored to You
Precision-matched agents, ready to accelerate your success from Day 1.
Supporting all of the channels your customers love, without limitations.
Social Media
Chat
SMS
Email
Phone
In App
...and with all content formats
Matching you with the right agents who contribute from day 1.
Text
Video
Livestream
Audio
Image
Experienced Leaders Drive Exceptional Results
Our team of seasoned leaders don't just settle for quick fixes – we dig deep, think creatively, and persist until we uncover the optimal solutions to drive your business forward.
